SHIPPING & SHOP POLICIES
Delivery times
Delivery times vary:
* Australian standard postage is approximately 7-21 days (depending on location).
* International standard postage is approximately 14-40 days (depending on location).
* Delivery times can vary from those above due to economic tensions, and other events so please be mindful delays can occur.
For digital files an email is sent after successful purchase to you (the purchaser). For physical products, please allow several days for your purchase to be processed through to our paid payments. There may be shipping delays within Australia and internationally due to the postal carrier or current transportation issues which is out of our control.
Cost of shipping and weights
A weight-based system is used to calculate the cost for sending your physical items purchased at OVKOR. This is done pre-packaging and is our best estimation. The packaging may vary according to what we have available at the time. The shipping cost includes packaging, handling, delivery to the shipping carrier, the cost of the shipping carrier, and foreseeable import tax. Should the delivery be hampered by unforeseen charges or unforeseen events the purchaser will be notified by email.
Types of products you can buy
OVKOR offers various products and services. Some of the services include providing downloads and streaming. Some of our products are physical products such as t-shirts and stationery. Items of digital form such as downloadable music files (mp3) or downloadable movie files (mp4) or an ebook will normally be made available via a link contained in a confirmation email which is sent to the customer.
Shipping carrier
Our shipping courier throughout Australia is Australia Post.
International shipping
Due to the massive amount of change for imports and exports at present, there have been many new laws restricting the movement of physical products. We would like to be able to send you things such as t-shirts and notebooks, however many countries are now not allowing plant based items (so our cotton shirts and paper items are not allowed into some countries) and also magnetic items (so CDs and magnets are out too). Some countries do not allow things such as playing cards. Please understand that this is outside our control.. For all Australian destinations you can access our full range of physical products. For international destinations a limited amount of countries is at present able to purchase physical products (such as t-shirts etc.). If your country is not showing up as available and you believe that it is allowing importation of products then please contact OVKOR to request that we look into the availability of products to your country.
Shipping for downloads
Items of digital form such as downloadable music files (mp3) or downloadable movie files (mp4) or an ebook will normally be made available via a link contained in a confirmation email which is sent to the customer.
Exchange policy
There are no exchanges for if you have changed your mind. If you have any problem with your purchase please contact us at intel@ovkor.com and let us know so that we may be able to find a solution and help you to be satisfied with your purchase.
Please be aware that some of our downloads for purchase are also available for free download. So if there is a problem with your download purchase you may see if your file is able to be downloaded through the free downloads page. There are no refunds for if you purchased a file and decide you want your money back because you want it for free instead. Once you have purchased that is final. All sales are final. Please see our user agreement for more information. If your download link has errors please contact us so that we may send you a new link to your purchased music or movie or other file.
We try to represent our products accurately with descriptions and sometimes photographs or pictures however there is no guarantee that an item has the correct look to what is delivered. There may also be differences in computer and monitor settings which allow a product to look different to what it actually is.
If the product you have purchased is defective then please contact us at intel@ovkor.com to explain so that we may find a suitable outcome to your concerns. If we find that the product is defective then if possible we will issue you with a replacement product otherwise we will issue you with a refund.